Qq998 Privacy Policy – Personal Data Protection for Malaysian Players

1Introduction — Who We Are and Why Privacy Matters

Qq998 is an online Sports Betting and casino platform operating exclusively for the Malaysian market. Since we launched, we have built the trust of hundreds of thousands of Malaysian players from Johor Bahru to Kota Kinabalu on one core principle — that trust must be earned, not simply asked for.

When you register a qq998 account, deposit funds via GrabPay or DuitNow, or place a bet on a Malaysia Super League match or a Thomas Cup badminton event, you are interacting with systems that store and process your information. We understand that this is a significant responsibility — and this Privacy Policy is how we clearly demonstrate our commitment to fulfilling it.

We encourage you to read this document in full. If you have any questions or concerns after doing so, qq998's Malay-speaking support team is available 24 hours a day, 7 days a week.

2Personal Data We Collect

2.1 Data You Provide Directly

When you register or use qq998's services, you provide us with the following information directly:

2.2 Automatically Collected Data

When you browse and use the qq998 platform, our systems automatically record the following technical information:

• Device Data: Device type, operating system, phone model, screen resolution.
• Network Data: IP address, internet service provider (ISP), approximate region (not precise).
• Usage Data: Pages visited, time spent, games played, bets placed.
• Session Data: Login and logout times, gaming session duration.
• Cookie Data: Information stored in browser cookies — see Section 7 for full details.

3How We Use Your Personal Data

Qq998 uses your personal data only for lawful, clearly stated purposes. Below is a full list of those purposes along with their legal basis:

• Operating and managing your account — including registration, identity verification, password management and account settings.
• Processing deposits and withdrawals — to send and receive funds via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and other supported payment methods.
• Providing Sports Betting and casino gaming services — including displaying relevant odds, confirming bets, calculating winnings and crediting your balance.
• Providing customer support — including responding to inquiries, resolving technical issues and managing your complaints effectively.
• Security and fraud prevention — to identify suspicious activity, prevent unauthorised access, and maintain the integrity of the qq998 platform.
• Compliance with legal requirements — including the requirements of Malaysia's Personal Data Protection Act 2010 and applicable financial regulations.
• Platform improvements — analysing usage patterns in aggregate (not individually) to improve user experience, platform speed, and game availability.
• Marketing communications — sending you information about qq998 promotions, bonuses, and new offers, subject to your communication preferences.

4Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), qq998 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to fulfil the agreement between you and qq998 — including managing your account, processing bets, and handling payments.
• Legal Obligation: Processing required to comply with applicable Malaysian law, including KYC (Know Your Customer) requirements and financial transaction reporting.
• Legitimate Interests: Processing for platform security, fraud prevention, and service improvement purposes — where qq998's legitimate interests do not override your privacy rights.
• Consent: For marketing communications and the use of non-essential cookies — you may withdraw this consent at any time through your account settings.

5Data Sharing with Third Parties

5.1 Core Principles of Data Sharing

Qq998 does not sell, rent or trade your personal data to any third party for their own marketing purposes. This is a principle we do not compromise on.

5.2 Situations Where Sharing May Occur

Your data may be shared in the following limited circumstances:

• Payment Providers: Information required to process your transaction is shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and the relevant FPX banks. This sharing is limited to the minimum information necessary to complete the transaction.
• Technology Service Providers: qq998 works with trusted third-party providers for services such as server hosting, cybersecurity and analytics — all of whom are bound by strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal Requirement: If required by a court order, Malaysian government authority, or regulatory body with valid jurisdiction, qq998 will disclose the requested data — strictly within the limits prescribed by law.
• Protection of Vital Interests: In emergency situations where disclosure is necessary to protect someone's safety, qq998 may share relevant information with the appropriate authorities.

6Security & Data Protection

6.1 Technical Measures

Qq998 continually invests in security infrastructure to protect your personal data from unauthorised access, modification, disclosure or destruction. Our key technical measures include:

• 256-bit SSL/TLS encryption for all communications between your browser and qq998's servers.
• Passwords are stored as one-way hashes that cannot be decrypted — even qq998 staff cannot view your password.
• A web application firewall (WAF) that monitors and blocks suspicious traffic in real time.
• Two-factor authentication (2FA) available for all qq998 member accounts.
• Regular security scans and penetration testing conducted by independent security specialists.
• Encryption of sensitive data within databases — financial data is encrypted at rest.

6.2 Organisational Measures

In addition to technical measures, qq998 enforces the following organisational controls:

• Least privilege principle — staff are only granted access to data required for their specific role.
• All qq998 staff sign confidentiality agreements and undergo regular data privacy training.
• Comprehensive audit logs for all access to user data, reviewed by the internal security team.
• A clear incident response procedure — in the event of a data breach, we will notify affected users within the timeframe required by law.

7Cookie Policy

7.1 What Are Cookies?

Cookies are small text files stored on your device when you browse the qq998 platform. They help the platform function properly, remember your preferences, and give us insight into how the platform is being used so we can keep improving it.

7.2 Types of Cookies Used by qq998

7.3 Managing Your Cookies

Cookies marked "Essential" are required for the qq998 platform to function correctly — disabling them may cause issues with login and general platform use. Analytics cookies are optional and can be turned off through your browser settings. Instructions for managing cookies vary by browser — refer to the Chrome, Safari, Firefox, or Edge documentation for specific details.

8Data Retention Period

Qq998 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following is a guide to our retention periods:

• Active account data: Retained for as long as your qq998 account remains active, plus an additional period following account closure for legal compliance purposes (typically 7 years).
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legislation.
• Customer support logs: Retained for 3 years from the date of last interaction for reference and service improvement purposes.
• Analytics and usage data: Aggregate data without personally identifiable information is retained indefinitely; individual usage data is deleted within 13 months.
• Self-exclusion request data: Retained for the duration of the suspension and for 5 years thereafter to ensure responsible gaming compliance.

When data is no longer needed and there is no legal obligation to retain it, qq998 will securely delete or anonymise it using industry-standard disposal procedures.

9Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:

To submit any of the above requests, contact the qq998 data protection team by email at support@qq998.best by clearly stating the type of request and the relevant account information. qq998 will respond within 30 days of receiving a complete request.

10Children's Privacy

The qq998 platform is intended solely for individuals aged 18 and above. qq998 does not knowingly collect or process personal data from individuals under the age of 18. If you are under 18, please do not register for or use qq998's services.

If we discover that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on qq998 should contact us right away at support@qq998.best.

11Links to Third-Party Platforms

The qq998 platform may contain links to third-party websites or services — for example, links to payment provider websites such as Touch 'n Go or GrabPay, or websites of relevant responsible gaming organisations. This Privacy Policy applies to the qq998 platform only.

Qq998 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, including any sites you access through links on the qq998 platform. Third-party platforms may handle your privacy very differently from how we do.

12Changes to This Privacy Policy

Qq998 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. When we make significant changes to the way we handle your personal data, we will notify you through:

• A prominent notice on the qq998 platform's main page.
• Email to your registered address (for material changes).
• Update the "Last Updated" date at the top of this document.

Continued use of the qq998 platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes, please contact us or close your account before the effective date.

We encourage you to review this page periodically to stay informed about how we protect your privacy. Previous versions of this Privacy Policy are available upon request through our support team.

13How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way qq998 handles your personal data, please contact us via:

Qq998's data protection team, fluent in Bahasa Malaysia, is ready to help you understand your rights and take the necessary steps to protect your privacy. We are committed to providing clear, honest, and helpful responses — not template answers that fail to address your actual question.